Long Story short. Our company purchased a skid steer off auction and it arrived as junk. Looking for suggestions and or options. In September 2018. Our company purchased a 2015 CASE TR340 skid steer with 1670 hours on it. The machine was cleaned up inside and out and looked brand new. It was demoed in working order but was listed as-is (like most auctions). Shortly after receiving the unit there were a few fixes, but nothing major. We had a local dealer replace the pins and got the arms reinforced with new welds. We immediately contacted the auction company and asked for the contact info from the previous owners. The auctioneer said that it was a lease and had numerous users so he could not get contact info from the exact user. We wanted this info to ask a few questions about its history to eliminate any possible future issues. After these repairs, we began using the skid steer for a few minor projects. It was a major upgrade from our previous skid steer (420) so we did not notice any functionality issues to begin with. 10-15 hours later of use, the skid steer began signaling for "low def fuel". However, it was never very low, and took only a bit to be topped off. Eventually, the skid steer seemed to lose power and would bog down. We didn't push it and had a service company come in to run diagnostics. Diagnostics showed 2 blown injectors. We sent the skid steer in for repairs. They replaced the injectors but still there was issues. They found shards of metal in the oil filter so they pulled the engine to run further inspections. Today, we found out that the engine has 2 faulty/broken pistons and we are told that the entire engine needs to be replaced. While inspecting, the repair shop researched the history of the skid steer for us. They found out who the owner was. The skid steer was not a lease, and had one owner, which was contrary to what the auctioneer told us. It also had a lengthy service record. There were over 18 major repairs of faulty parts throughout its short lifetime. Needless to say, we are in a tough position and we are a bit frustrated that our skid steer with under 1700 hours "needs" a new engine. I have a few questions. A) Is it typical for a skid steer this new and with this low of hours needs a new engine? B) Is there any recourse with the auctioneer/previous owners/Case regarding the equipment? C) Suggestions moving forward. Should we go ahead with a new engine? Should we take our losses and get rid of this machine? Any suggestions/comments would be greatly appreciated! Thank You!
2015 CASE TR340 Skid Steer - Low Hours - Needs New Engine - Faulty Pistons - HELP!
- Thread starter Blueox
- Start date
Sadly that's the risk you take buying from auction, sold as is, where is, is their way of saying do all the tests before you buy it, as the warranty ends as soon as you have paid for it, so you have no recourse from them, but the decpetion seems rude, if you have that in writing, that may help if you decided to take it to a lawyer.
If it is piston damage, and no further damage to cylinder walls, i see no reason why you can't get new pistons and rings installed and hopefully you will be all good again.
Did you get details on the other issues it had? Electricial issues are not undeard of on new machines.....
If it is piston damage, and no further damage to cylinder walls, i see no reason why you can't get new pistons and rings installed and hopefully you will be all good again.
Did you get details on the other issues it had? Electricial issues are not undeard of on new machines.....
Yes, I am accepting the fact that we just didn't luck out on the auction and that there is not much we can do regarding that. We probably have enough evidence to go after them but usually nobody wins when lawyers are involved. To make the deal even worse, the repair shop figured it was sold with one piston not firing (not disclosed). The reason they said the pistons could not be repaired is because they are "sleeveless". We met with our local CASE Dealer and spoke with a Regional CASE Sales Rep today. I am hopeful they will help us more than take advantage of our desperation. Currently it seems like our best option is to trade it in, buy a new one the safe way (from the dealer), and take our losses. I can get over the loss of money part, but I'm struggling with the integrity of the auction company. I don't want to jump on them and call them dishonest. However, considering how they hid the imperfections, provided incorrect information, and are not responding makes me wonder. I wouldn't wish this situation on anyone else. They could at least let me know that they cant do anything about it, instead they are choosing to completely ignore me. But whatever. Thank you for the response!
Update: A few days ago, I sent a message through CASE's official facebook page. Since I have been contacted directly by a CASE Regional Salesman and a CASE Regional Service Manager. They are currently working on a solution with our local dealer on how they can help us out. I am absolutely blown away by how CASE is going out of their way to help a customer. They are not treating it as "You bought it from an auction, not our issue." Rather they are treating it as "This is our unit, our responsibility, and we want to help our customer." So wow. Its not often when you send a message to a large corporation and receive a personal response back. All Compliments!
Sadly Aauction joints seem to be that way, they just want the goods to be sold, then wipe their hands of it, as long as they get paid.
Glad they are taking the time to see what they can do, it's rare for that to happen these days, do keep us informed.
Even though the engine is sleeveless, that doesn't mean if there is damage to a cylinder wall, that a sleeve can't be installed, there is always a way
Even if one cylinder isn'f firing, surely it won't damage a piston, the fuel would in theory, lubricate the cylinder walls.
Hopefully they come up with a good option for you.
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