With solid tires if you get a stone or something inside the track the tire canot compress to make room for the object and the track can't stretch, so the potential for extreme stress is high.
The spacers also add to the lever effect on the axel.
It's possible it may have been a poor axel, but more likely is that he has found the limit of its strength.
How many hours has he run this combination? Does he remember forcing any objects between the track and tire.
I run foam filled on the 773 with steel tracks, the track mfg does not recommend that, and those tires still have some give.
I have no spacers and have to had any trouble in the 500 hours I have had the 773g
My recommendation would be to try foam filled tires
Ken