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J.D. CTL-333D problem with Tilt (bucket)
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<blockquote data-quote="SkidTracks" data-source="post: 55499" data-attributes="member: 5570"><p>I agree it should be Deere's baby. However, despite four requests (two through dealer and two direct) over several weeks to John Deere Corporate for a customer support person (Field Rep.) to contact me, no Field Rep has. The CTL-333D has now been at the selling dealer's for over three weeks, and is still not fixed. I was told by the dealer a John Deere tech had looked at the machine and decided a Hydraulic Spool needed replacing. The dealer does not know when the part(s) will arrive, how long it will take to install the part(s), or whether the part(s) will resolve all three Tilt problems. On the positive side, at least the dealer is finally going to replace something vs. just reading pressures, tweaking settings, and BSing. As for replacing part(s), that is something I suggested to the dealer should have happened during week #2. The response was it was too costly to them. My response, it was costing me, thus they should have to share the burden. A machine like it leases for roughly $4,000 / month! The dealer has made no progress on an unrelated intermittent problem that I was able to demonstrate to their repair guy. What I enquirered about the problem, what I got was a bunch of non-sense from the dealer's repair guy; that sounded like he had no working knowledge of the machine. Hopefully, this explains why I was trying to find out if anyone else has seen similar problems. I was getting no where with dealer or John Deere, and have lost confidence in their technical and trouble shooting abilities.</p></blockquote><p></p>
[QUOTE="SkidTracks, post: 55499, member: 5570"] I agree it should be Deere's baby. However, despite four requests (two through dealer and two direct) over several weeks to John Deere Corporate for a customer support person (Field Rep.) to contact me, no Field Rep has. The CTL-333D has now been at the selling dealer's for over three weeks, and is still not fixed. I was told by the dealer a John Deere tech had looked at the machine and decided a Hydraulic Spool needed replacing. The dealer does not know when the part(s) will arrive, how long it will take to install the part(s), or whether the part(s) will resolve all three Tilt problems. On the positive side, at least the dealer is finally going to replace something vs. just reading pressures, tweaking settings, and BSing. As for replacing part(s), that is something I suggested to the dealer should have happened during week #2. The response was it was too costly to them. My response, it was costing me, thus they should have to share the burden. A machine like it leases for roughly $4,000 / month! The dealer has made no progress on an unrelated intermittent problem that I was able to demonstrate to their repair guy. What I enquirered about the problem, what I got was a bunch of non-sense from the dealer's repair guy; that sounded like he had no working knowledge of the machine. Hopefully, this explains why I was trying to find out if anyone else has seen similar problems. I was getting no where with dealer or John Deere, and have lost confidence in their technical and trouble shooting abilities. [/QUOTE]
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J.D. CTL-333D problem with Tilt (bucket)
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