Product review Titan Attachments 36 inch Pallet Fork Grapple. Spoiler alert, I do NOT recommend this product or company, read on for details why. I found this product to be made of inferior materials and was forced to submit the following warranty claim on September 18, 2022
After less than two hours of use, picking logs off a pile and transporting them some 100 feet to where they were being cut for length and split, there was a catastrophic failure of the main three-inch support tube. While clamping a log already supported by the fork, the cylinder pressure ripped the bracket off the main support tube as shown in the two attached photos. The grapple was not being used to lift or hold the weight of the log, the forks handled that weight without difficulty. The square tube used simply could not hold up to the force exerted by the cylinder in a simple clamping motion. Please advise on how this can be made right. I will withhold feedback and or reviews pending resolution of this issue
Several weeks later, not having received more than platitudes that they were working on a solution, I suggested that rather than shipping this defective item back and forth across country I suggested that I could repair the item and soon receive this response.
We sincerely apologize for the long wait on this matter as our product management support is still assessing your concern. You have mentioned that you got a repair quote amounting $450? can you send that to us?
Finally, after nearly a month, I got this response.
The product management support has decided to send you a full replacement. Kindly fill out the details below to schedule the pick-up of the defective item.
Not caring to replace one inferior product with another, I decided to go ahead and repair the under engineered support tube with one that will hold up to any job I wish to do. Titan Attachments expressed no interest in following through on any settlement other than replacement. Hopefully this review will save someone else from undergoing a similar disappointing experience.
After less than two hours of use, picking logs off a pile and transporting them some 100 feet to where they were being cut for length and split, there was a catastrophic failure of the main three-inch support tube. While clamping a log already supported by the fork, the cylinder pressure ripped the bracket off the main support tube as shown in the two attached photos. The grapple was not being used to lift or hold the weight of the log, the forks handled that weight without difficulty. The square tube used simply could not hold up to the force exerted by the cylinder in a simple clamping motion. Please advise on how this can be made right. I will withhold feedback and or reviews pending resolution of this issue
Several weeks later, not having received more than platitudes that they were working on a solution, I suggested that rather than shipping this defective item back and forth across country I suggested that I could repair the item and soon receive this response.
We sincerely apologize for the long wait on this matter as our product management support is still assessing your concern. You have mentioned that you got a repair quote amounting $450? can you send that to us?
Finally, after nearly a month, I got this response.
The product management support has decided to send you a full replacement. Kindly fill out the details below to schedule the pick-up of the defective item.
Not caring to replace one inferior product with another, I decided to go ahead and repair the under engineered support tube with one that will hold up to any job I wish to do. Titan Attachments expressed no interest in following through on any settlement other than replacement. Hopefully this review will save someone else from undergoing a similar disappointing experience.
