Flip57
Well-known member
- Joined
- Feb 5, 2012
- Messages
- 79
This is cut/pasted from an actual e-mail train between myself and SMVault. I will never order from these clowns again. / / / / Dear Support, On June 25, 2011, I downloaded the service manual for a bobcat 863, (see reference number below). For reference your order number is XXXXX It has been helpful, however it is missing a critical section. Section 2 on the Hydraulic system was not included in the zip file. As a bobcat is almost entirely hydraulicly operated, you can understand my concern regarding the missing section. Please send me omitted section Regards,.... / / / / It is the only digital manual made for that model. / SMVault support / / / / Dear SMV support, that may be the case but it is missing a critical file. Please send me the section on hydraulics. Regards,.... / / / / There is a section “hydrostatic system” in the manual you downloaded / SMVault support. / / / / Dear SMVault support, Hydrostaic is not the same as the hydraulic. Hydrostatic is the drive system for the wheels. The missing hydraulic system is for the lift arms and bucket. The entire #2 section is not included in your file. See attached screen shot. Please refund my money or send me the missing file. Regards,.... / / / / I wonder how the last 200+ buyers of that exact manual missed that? Not one complaint. / SMVault support / / / / Dear SMVault support, I really don't care about anyone else. They probably figured the $10 bucks was not worth the hassle. It is the principal to me. I ordered the complete book and you sold me one with a chapter missing. Your website states 100% satisfaction guaranteed. I will not be satisfied unless you send me the #2 section on hydraulic system of the 863 bobcat that I paid for and did not receive. Regards,.... / / / / REMOVE OUR MANUAL FROM YOUR HARD DRIVE / THEN I WILL REFUND YOUR PAYMENT / / / / *** i finally got my 10 bucks back and ordered the manual (including section 2) from RecRepair manuals who were very helpfull***
