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Message: <blockquote data-quote="jmatt20" data-source="post: 5864" data-attributes="member: 186"><p>back before iIR bought bobcat in about 1986 i called the factory about a seal that keept going out. they transferd the call to the engineering dept but whoever i was susposed to talk to was out to lunch so they took my number and said they would call me back. i thought fat chance ...but about 45 min. later the phone rings , and it's the factory . the guy talked to me for about 45 min. on his dime, and walked me thru the problem, ...THAT'S customer service ...and i guess a thing of the past.</p></blockquote><p></p>