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<blockquote data-quote="rubbertrax" data-source="post: 1868" data-attributes="member: 233"><p>There is some truth to that. Many companies attempted to produce aftermarket tracks without knowing what was necessary to make the track last. Many of those track companies are now out of business. The rumor is that all chinese tracks are weak and can't hold up in comparison. That has been true in several occassions but the truth is there are many many companies out there, most of which are in China, that are trying to improve the track to make a more affordable, yet successful aftermarket track. Sometimes deals are in fact too good to be true. In a race to sell the cheapest track, many of the companies have failed in the quality and customer service aspects. I can honestly tell you we aren't the cheapest track out there a majority of the time, but you most likely won't have a warranty dispute with us. Our only warranty situations where the customer leaves unhappy is when they don't understand that a worn out undercarriage causes a majority of the warranty claims we see. Many users don't understand how important it is to change sprockets often, usually at the same time you change the tracks for even wear. We have seen some unbelievable claims and statements, but almost every customer walks away satisfied. I'm sorry you had to deal with the drama, but hopefully in the long run the competition will bring a better product at a better price to the end user. We have already seen many improvements to tracks in the past few years. Look at the continuous steel cord, huge improvment to many tracks that were peeling apart at the overlap. Obviously prices have come down the past five years, so there is some benefit, even if it was a struggle to get to this point. Hang in there, and don't give up on the aftermarkets. I feel very stongly that i have a product that is competitive with the OEM, at a reasonable price. I would be glad to match any warranty from Bobcat on our tracks, but as many of you have seen the warranty statement changes so frequently it is hard to keep up with it. let me know if you have any questions or if there is anything I can do to improve your outlook on aftermarket tracks.</p></blockquote><p></p>
[QUOTE="rubbertrax, post: 1868, member: 233"] There is some truth to that. Many companies attempted to produce aftermarket tracks without knowing what was necessary to make the track last. Many of those track companies are now out of business. The rumor is that all chinese tracks are weak and can't hold up in comparison. That has been true in several occassions but the truth is there are many many companies out there, most of which are in China, that are trying to improve the track to make a more affordable, yet successful aftermarket track. Sometimes deals are in fact too good to be true. In a race to sell the cheapest track, many of the companies have failed in the quality and customer service aspects. I can honestly tell you we aren't the cheapest track out there a majority of the time, but you most likely won't have a warranty dispute with us. Our only warranty situations where the customer leaves unhappy is when they don't understand that a worn out undercarriage causes a majority of the warranty claims we see. Many users don't understand how important it is to change sprockets often, usually at the same time you change the tracks for even wear. We have seen some unbelievable claims and statements, but almost every customer walks away satisfied. I'm sorry you had to deal with the drama, but hopefully in the long run the competition will bring a better product at a better price to the end user. We have already seen many improvements to tracks in the past few years. Look at the continuous steel cord, huge improvment to many tracks that were peeling apart at the overlap. Obviously prices have come down the past five years, so there is some benefit, even if it was a struggle to get to this point. Hang in there, and don't give up on the aftermarkets. I feel very stongly that i have a product that is competitive with the OEM, at a reasonable price. I would be glad to match any warranty from Bobcat on our tracks, but as many of you have seen the warranty statement changes so frequently it is hard to keep up with it. let me know if you have any questions or if there is anything I can do to improve your outlook on aftermarket tracks. [/QUOTE]
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