I was so happy that I found a SG30 for my MT55 when I saw their add. However, it turned out to be a very bad experience. Before you deal with Bobcat of Rockford, think again! If you want to know more about it, let me know. I found this SG30 stump grinder attachment for Bobcat MT50 series (MT55, MT52 and MT50) on the internet advertised by Bobcat of Rockford IL as a 2005 model in working condition for $2500. I then contacted the dealership and confirmed that it's indeed in working condition. We agreed to schedule the pickup day at March 25th, 2013. I drove 8 hours and arrived at the dealership on the 25th to pick up the unit after making $2500 cash payment. The sales person picked up the attachment with a larger Bobcat trying to load on my truck. Clearly they did not have a compatible Bobcat (MT50 series) to test run the attachment and load it. As a result of that, he cannot properly secure the attachment to the larger Bobcat, only with the right side attached while transporting the attachment from where it was stored to my truck. After I got home the next day, I immediately unloaded the attachment, started my MT55 Bobcat and try to attach and test run it. First thing I noticed is that the mounting plate (the frame) on the attachment is twisted and will not fit on my "bob tach". I measured the surface of both the stump grinder attachment and my bob tach with a straight edge and confirmed that the twisting or distortion is indeed on the attachment not on my bob tach. Furthermore, the control system which let the grinder head swing up and down, right to right does not work. The grinding wheel does rotate as expected. I immediately contacted Brett (the sales person at the dealership) and informed him of the issues. After working with their mechanics over the phone, I did get the control system work (about 4 hours of work). However, the twisted frame can only be corrected by a machine shop with the proper equipment. I got a quote from a local industrial clock shop for $375 to fix the problem. When I talked to the service manager at the dealership (Greg), He agreed that it is a reasonable price for the job. He then transferred to back to the sales person Brett to get permission for the work. I asked for $500 refund to cover the repair cost and the compromised condition of the attachment. Brett said that he needs to talk to the owner about it. Later he informed me that the owner does not want to pay for anything. At the time of the transaction, I was asked to sign some paper that this attachment does not carry any warranty. I should've questioned that, however did not out of my ignorance. I understand that since the unit is marketed as a functioning unit, the dealership should be responsible to bring it to a working condition before the transition. Obviously they did not do that. In our email communication, Brett did say "Had I known I would have had that taken care of before you took it"
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They bent it while loading, that isn't warranty as much as their own fault for not using the correct machine or at least a set of forks to load it up.
You bought a working piece of equipment, it's not your fault they damaged it while loading. I wonder if you can go after them at small claims? you can even state it was signed before it was loaded, the damage was fully done by them.
You bought a working piece of equipment, it's not your fault they damaged it while loading. I wonder if you can go after them at small claims? you can even state it was signed before it was loaded, the damage was fully done by them.
Impact-vector
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Did you pay by CC? I would do a charge back. Also dealers are usually more responsive to BBB complaints than others; definitely sounds warranted!They bent it while loading, that isn't warranty as much as their own fault for not using the correct machine or at least a set of forks to load it up.
You bought a working piece of equipment, it's not your fault they damaged it while loading. I wonder if you can go after them at small claims? you can even state it was signed before it was loaded, the damage was fully done by them.
I never thought of that, call head office and complain. Bobcat want you to keep dealing with them, if they have a dealer that is doing the wrong thing, they will want to know so they can either tell them to lift their game if they still want to be associated with Bobcat.Did you pay by CC? I would do a charge back. Also dealers are usually more responsive to BBB complaints than others; definitely sounds warranted!
Thx for all the supporting replies. I already filed a complaint with BBB. Don't know if anything will come out of this, but worth a try.I never thought of that, call head office and complain. Bobcat want you to keep dealing with them, if they have a dealer that is doing the wrong thing, they will want to know so they can either tell them to lift their game if they still want to be associated with Bobcat.
Ohh, forgot to mention, I can file a small claim and i'm pretty sure I'll win. However, I have to file it at their location which is 6 hours of driving. They do agree to take it back, however not willing to pay for the freight.Thx for all the supporting replies. I already filed a complaint with BBB. Don't know if anything will come out of this, but worth a try.
Yeah, you need to crunch the numbers, 6 hours of driving each way will cost you about the same as the repair....Ohh, forgot to mention, I can file a small claim and i'm pretty sure I'll win. However, I have to file it at their location which is 6 hours of driving. They do agree to take it back, however not willing to pay for the freight.
Seems really low of them, hopefully you will get a result that you are happy with, either way you decide to go.
Impact-vector
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Best advice you may not get is.. More often than not it makes the most sense to have it fixed and send them the bill. If they dont pay it; I would send them the small claims paperwork. If you paid via credit card send the invoice to them and do a charge back in that amount. CC should side with you Driving there + returning it gets you nothing. Returning it gets you nothing. Best thing to do is to move on with your life and all the while reach back and go after the money they owe you. In all honesty its probably a $200 or less repair (if its just the twisted issue) and you may still have a deal.Yeah, you need to crunch the numbers, 6 hours of driving each way will cost you about the same as the repair....
Seems really low of them, hopefully you will get a result that you are happy with, either way you decide to go.
Impact-vector
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- Aug 19, 2011
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err $375. Not $200. sorryBest advice you may not get is.. More often than not it makes the most sense to have it fixed and send them the bill. If they dont pay it; I would send them the small claims paperwork. If you paid via credit card send the invoice to them and do a charge back in that amount. CC should side with you Driving there + returning it gets you nothing. Returning it gets you nothing. Best thing to do is to move on with your life and all the while reach back and go after the money they owe you. In all honesty its probably a $200 or less repair (if its just the twisted issue) and you may still have a deal.